Refund & Cancellation Policy

At Affordable Insurance Online, we are committed to being transparent and fair in everything we do — including how we handle cancellations and refunds. This policy explains your rights when cancelling an insurance policy and how any applicable premium refund will be calculated and processed.

If you have any questions about this policy, please contact us at any time:

• Phone: +1 (888) 875-0471 — Available 24/7
• Email: info@affordableinsuranceonline.online
• Address: 66 Main St, Tonawanda, New York, United States

1. Your Right to Cancel

You have the right to cancel your insurance policy at any time. There are two main cancellation periods, each with different refund terms:

• Cooling-Off Period (within 14 days of purchase): If you cancel your policy within 14 days of the policy start date or the date you received your policy documents (whichever is later), you are entitled to a full refund of any premium paid — provided no claims have been made during that period.
• Cancellation After 14 Days: If you cancel after the 14-day cooling-off period, you may be entitled to a pro-rata refund for the unused portion of your policy term, minus any applicable cancellation fee (see Section 3).

2. How Refunds Are Calculated

For cancellations made after the 14-day cooling-off period, your refund is calculated on a pro-rata basis — meaning you will receive a refund for the remaining days of your policy that have not yet been used.

Example: If you paid $360 for a 12-month policy and cancel after 3 months, you would be eligible for a refund of approximately $270 (9 months remaining), minus any applicable cancellation fee.

• Refunds are calculated from the date we receive your cancellation request.
• Any claims made during the policy period may affect your eligibility for a refund.
• If the cost of any claims paid exceeds the refundable premium, no refund will be issued.
• Monthly payment policies are cancelled at the end of the current billing cycle with no further charges.

3. Cancellation Fees

A cancellation administration fee may apply for policies cancelled after the 14-day cooling-off period. This fee covers the administrative cost of processing your cancellation and will be clearly communicated to you before your cancellation is finalized.

• Cancellations within the 14-day cooling-off period: No fee
• Cancellations after 14 days (annual policies): A flat administration fee may apply
• Monthly rolling policies: No cancellation fee — simply cancel before your next billing date

The exact fee, if applicable, will be confirmed by your advisor when you call to cancel.

4. Policies Not Eligible for a Refund

Refunds will not be issued in the following circumstances:

• A claim has been made and paid out under the policy during the current policy term
• The policy was cancelled due to fraud, misrepresentation, or non-disclosure of material facts
• The policy has already expired
• The refund amount after deducting claims paid and cancellation fees is zero or negative
• Short-term or single-trip travel insurance policies once the trip has commenced

5. How to Cancel Your Policy

To cancel your policy, please contact us using one of the following methods:

• By Phone: Call +1 (888) 875-0471 — our advisors are available 24/7 and can process your cancellation immediately.
• By Email: Send your cancellation request to info@affordableinsuranceonline.online. Please include your full name, policy number, and reason for cancellation.

Your cancellation will be confirmed in writing once it has been processed. Please retain this confirmation for your records.

6. Refund Processing Time

Once your cancellation has been confirmed and your refund amount calculated, we will process your refund as follows:

• Refunds to credit or debit cards: 5–10 business days
• Refunds by bank transfer: 3–7 business days
• Refunds by cheque: 7–14 business days

Refunds will be issued to the original payment method used at the time of purchase. If this is not possible, we will contact you to arrange an alternative.

7. Cancellation by Affordable Insurance Online

In rare circumstances, we reserve the right to cancel your policy. This may occur if:

• You fail to pay your premium when due
• You have provided false, misleading, or incomplete information on your application
• There is evidence of fraud or misrepresentation
• You have breached the terms and conditions of your policy

In such cases, we will provide written notice of cancellation. If we cancel your policy for reasons other than fraud or non-payment, you will receive a pro-rata refund for the unused portion of your premium.

8. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or disputes regarding this Refund & Cancellation Policy, please do not hesitate to contact us:

• Phone: +1 (888) 875-0471 — 24/7
• Email: info@affordableinsuranceonline.online
• Address: 66 Main St, Tonawanda, New York, United States